You can easily Check (and download) all your incoming and outgoing conversations at any time. And store these for future use and you may delete these at any time. By recording all or selected calls who can proceed to evaluate the agent’s proficiency in handling the client’s call.

The benefit of call recording:
  • Initiate note-making.
  • Flaws evaluation of staff.
  • Customer’s study.
  • Reference tool.
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