Bilingual IVR/ Multilingual IVR

Multilingual/ Bilingual IVR helps you provide services on a global platform in different languages. Our IVR system is intelligent, it will read the first 4 Digits of incoming number, based on that, the IVR will play the welcome message in different languages depending upon the telecom network circle number and can also route the incoming call to different state customer offices.

Advantages of Bilingual IVR :

  • Elimination of the language barrier.
  • Resolution of customer’s request.
  • Personalized experience.