FAQ

How does hosted IVR work ?

Following simplified call flow, will help you to understand the working of hosted IVR.

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What is ibizfone or hosted IVR and how does it work ?

IVR is a technology which allows users to obtain information over a phone system without manual assistance, IVR receives inputs from callers by pressing of phone keys as well as voice inputs, kindly refer to the flow chart for understanding call flow and the functionalities of a hosted IVR system.

What is ibizcast ?

Ibizcast is commonly referred to as OBD, outbound dialing automates bulk voice calls and allows the platform to reach out to thousands of customers simultaneously as in any voice call and plays per-recorded audio prompts. OBD can be integrated with hosted IVR to create powerful and engaging customer communications campaign.

What are the key benefits of cloud telephony ?

The 5 top benefits of cloud telephony services are:

  1. No hardware cost
  2. Greater availability & scalability
  3. Greater mobility
  4. Lower operational cost
  5. Flexibility
What all can be done using cloud telephony ?
  1. Manage call flow & increase professionalism
  2. Prioritize calls based on value
  3. Route the calls to the right person
  4. Build scheduled responses
  5. Increase first call resolution
  6. Capture & follow-up on leads effectively
  7. Market your products through customized and targeted communication
Who should subscribe to cloud telephony services ?
  1. New startups
  2. Existing sme and smb’s with a relatively unknown phone number
  3. Any new hosted website
  4. Number for your ad words account
  5. Contact details in your just dial account
  6. More then 20 incoming phone calls a day
  7. Operational in a vertical where the leads are very costly
  8. If you run marketing/communication campaigns
What all can cloud telephony do ?
  1. Call recordings
  2. Voice mail
  3. Intelligent call routing
  4. Load balancing
  5. Real time analytics
  6. Audio conferencing
  7. IVR
  8. Bulk voice calls
  9. Build database
How is the sender id AB-NUMBER format interpreted ?

In case of promotional sms, the first 2 alphabets refer to the mobile operator and the circle for eg AD refers to airtel.Delhi, the balance 6 digits are randomly generated and are unique to each sender. Transnational sms, which one receives for eg while taking cash out of ATM, have the liberty of communicating the organizational name through the 6 digit alphabets.

What is the maximum text length allowed in a single text sms ?

The maximum length of a text sms is 160 characters, anything more then that will be sent as two separte sms and shall be charged accordingly, to know the character count of your text sms , type the text ina cell in excel and use the formula – len(cell ref)

How does an organization automate sms communication through crm ?

We provide API’s which are easily integrated with any of your applications.

Does OBD dial to landline no’s or is it limited to mobile calling only ?

OBD can be used to dial out to fixed line as well mobile no’s, only thing to keep in mind while uploading the calling no is that the mobile no’s should be entered without 0 or fixed line no’s are entered with the std code after removing 0.

What is isms or bulk sms ?

isms service is a service through which one can send SMS in Bulk, i.e. thousands or text messages in just one click. All you need to do is upload an Excel file containing the database of a list of target mobile numbers and the sms is sent instantly, however there are two kinds of sms , one is promotional sms which follows a AB-NUMBER sequence, promotional sms are allowed to be sent only on non NDNC (national do not call registry) mobile no’s and between 9 am to 9 pm only.