Following simplified call flow, will help you to understand the working of hosted IVR.
IVR is a technology which allows users to obtain information over a phone system without manual assistance, IVR receives inputs from callers by pressing of phone keys as well as voice inputs, kindly refer to the flow chart for understanding call flow and the functionalities of a hosted IVR system.
Ibizcast is commonly referred to as OBD, outbound dialing automates bulk voice calls and allows the platform to reach out to thousands of customers simultaneously as in any voice call and plays per-recorded audio prompts. OBD can be integrated with hosted IVR to create powerful and engaging customer communications campaign.
The 5 top benefits of cloud telephony services are:
In case of promotional sms, the first 2 alphabets refer to the mobile operator and the circle for eg AD refers to airtel.Delhi, the balance 6 digits are randomly generated and are unique to each sender. Transnational sms, which one receives for eg while taking cash out of ATM, have the liberty of communicating the organizational name through the 6 digit alphabets.
The maximum length of a text sms is 160 characters, anything more then that will be sent as two separte sms and shall be charged accordingly, to know the character count of your text sms , type the text ina cell in excel and use the formula – len(cell ref)
We provide API’s which are easily integrated with any of your applications.
OBD can be used to dial out to fixed line as well mobile no’s, only thing to keep in mind while uploading the calling no is that the mobile no’s should be entered without 0 or fixed line no’s are entered with the std code after removing 0.
isms service is a service through which one can send SMS in Bulk, i.e. thousands or text messages in just one click. All you need to do is upload an Excel file containing the database of a list of target mobile numbers and the sms is sent instantly, however there are two kinds of sms , one is promotional sms which follows a AB-NUMBER sequence, promotional sms are allowed to be sent only on non NDNC (national do not call registry) mobile no’s and between 9 am to 9 pm only.