September 2017

What is OBD in Telecom

OBD services goes by various names across countries and industries and common terminologies used for it include Voice Broadcasting, Voice SMS, Robocalls, etc. OBD is a voice-based mass communication technology that has the capability of broadcasting pre-recorded audio messages in an automated manner using normal telephony-based voice calls. OBD is an automated dialing system that generates simultaneous voice calls to a list of pre-identified phone numbers....

Read More

PROBLEM AREA Post the trading hours customers call and enquire about the trades executed for the day and related information. The conversation is required to be recorded and all call details captured, monitored and measured.   SOLUTION: IVR in Share Market   A single PAN India virtual number can be created and basis the callers state/region the calls can be automatically forwarded to the respective dealers. Only registered customers...

Read More